Communication (Phone & Email)

Email is not a secure method of communication and should not be used to discuss private health information. For clinical questions or sensitive information, please use the Patient Portal (you will receive access after registration) or schedule an appointment.

​

Because we are often with patients during the day, we may not be able to answer calls immediately. Please leave a detailed voicemail, and we will respond as soon as possible.

If calls become frequent or time-intensive, this may be a sign that additional support is needed. In that situation, we may recommend scheduling an earlier follow-up appointment.

​

Emergency Notice: If you are experiencing a mental health emergency, call 911 or go to your nearest emergency room.

Payments & Insurance

A credit card may be kept on file to cover copays, deductibles, and late cancellation/no-show fees. We use an automatic payment system for convenience and to keep billing simple.

​

If you are using insurance, we encourage you to contact your insurance company to verify benefits and confirm coverage, including out-of-network benefits when applicable.

Medication Refills

To request a refill, please contact your pharmacy first to check whether you already have refills available.

​

If a refill is needed, requests must be submitted through our office at least 3 business days in advance (not including weekends or holidays). We cannot guarantee same-day refills or requests made with less than 3 business days notice.

​

For safety and continuity of care:

• Patients must have a follow-up appointment scheduled in order for refills to be processed.

• Refill requests should be made with enough time to prevent running out of medication.

Questions?

​​If you have questions about these policies, feel free to review our FAQ page or contact our office for clarification.